Sanaa Amein

Refund & Exchange Policy

Refund & Return Policy

Sanaa Amein

We want you to love your shoes. If something isn’t right, here’s how returns, exchanges, and refunds work.

Return Window

You may return or exchange an item within 14 days of the delivery date.

Eligibility Conditions

To be accepted, returned items must be:

  • Unworn and unused, with no signs of wear on the soles or upper
  • In their original condition, including all original packaging, shoebox, and tags
  • Accompanied by the original receipt or proof of purchase (order number or invoice)

Shoes returned without their original box, or with visible signs of wear, will not be accepted and will be sent back to you.

Non-Returnable Items

The following cannot be returned or exchanged:

  • Items marked as Final Sale or purchased during a clearance promotion
  • Items damaged due to misuse after delivery
  • Gift cards

How to Start a Return

  1. Contact us at info@sanaaamein.com with your order number and the reason for return.
  2. We’ll confirm eligibility and share pickup or drop-off instructions.
  3. Pack the shoes in their original box, inside a shipping box or bag to protect the packaging in transit.
  4. Once we receive and inspect the item, we’ll notify you of the approval status.

Refunds

  • Approved refunds are issued to your original payment method within 7–10 business days of us receiving and inspecting the returned item.
  • For Cash on Delivery orders, refunds are issued via bank transfer or wallet transfer; we’ll ask for your details after approval.
  • Original shipping fees are non-refundable, unless the return is due to our error (wrong item, defective item).

Exchanges

Need a different size or color instead of a refund? Let us know when you reach out — we’ll hold your requested item where available and ship it once the original pair is received back and approved.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with your order number and photos of the item. We’ll cover the cost of return shipping and send a replacement or full refund, whichever you prefer.

Return Shipping Costs

  • Our error (wrong/defective item): we cover return shipping.
  • Change of mind (wrong size, no longer wanted): return shipping is the customer’s responsibility, unless otherwise agreed.

Questions?

Reach out any time:

  • Email: info@sanaaamein.com