Refunds are processed only while the courier is present, so please ensure you try the product and confirm your satisfaction before they depart. Please note that the shipping company requires the order to be either fully delivered or fully refunded; partial shipments are not permitted. For size exchanges, simply click the “Exchange” button and complete the form.

Placing an order on our website is quick and easy. Select your favorite product from our shop, click “Add to Cart,” and then proceed to checkout. Fill in your personal information and address details, then click “Place Order.” That’s it! Your order is now in our system and will be processed without any further action required on your part.

Delivery within Egypt typically takes 6-9 business days, excluding weekends and official holidays.

We understand that concerns about the integrity of online shops are common. To address this, we offer the option to pay upon delivery. If there is any issue with the product, our return and exchange policy is straightforward. You may inspect the product while the courier is present and choose to return it or exchange it for a different size. Please note that delivery fees will apply.

For exchange or refunds, kindly follow these steps:

1- Fill the form : https://sanaaamein.com/retrun-exchange/

2- Provide us with the order number and photo of the received product

Our office hours are 10 am – 5 pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.